Cozy Cottage customer support hours are Monday through Friday, 10:00 a.m. to 6:00 p.m. If you are in need of support or have questions, please email us at: info@cozycottage.biz
Cozy Cottage Antiques & Collectables
5957 Sky Pond Drive, D148
Loveland, CO 80538
(970) 203-9453
ONLINE ORDERING POLICY:
We accept website orders and ship UPS or US Postal Service. We accept Visa, MasterCard, Discover and PayPal. If paying by PayPal please be advised that your payment must be cleared and completed with PayPal before your order will ship. This could add 2 to 14 additional days on to your order. You will receive an email from PayPal stating when your funds have cleared; Cozy Cottage will also receive this information.
Before submitting your order, please check to make sure your order is complete. Any additions and/or changes made to your order are considered separate orders. Your order will be handled and billed accordingly, including the UPS or USPS charges for each order.
SHIPPING:
Current Processing Schedule: 2 to 3 days depending on order volume.
If you have any questions please e-mail: info@cozycottage.biz
Shipping rates are based on the actual weight of the package, destination and speed it gets to you. Standard time for orders shipped UPS ground and USPS is 5-10 business days. All orders have a processing time of 2 to 3 business days. This means if you place your order on Monday your order will ship out Wednesday/Thursday. If you need your order sooner you will need to choose a faster mode of shipping as there is a 2 to 3 business day processing schedule for all orders. All packages leave Cozy Cottage Antiques and Collectables in new condition. If your package has any signs of damage, breakages, and/or leakage, please contact us and we will help you resolve the problem. Once orders are shipped from Cozy Cottage Antiques and Collectables, we do not maintain control over packages and cannot guarantee shipping arrival dates by the carrier or condition of the package and the materials contained within. You will receive a tracking number via e-mail once the package has been shipped which will give you the ability to track estimated time of arrival. At this time we only ship within the continental United States.
ADDRESS CORRECTION FEES:
Packages are sent to the "Ship To" name and address that the customer inputs into the shopping cart. If the address is incorrect, please notify us before the package is shipped since a $6 to $10 fee is charged for any change if the carrier-corrected address is different than the "Ship To" information provided to us; the customer will be charged for the fee.
RETURNS:
Returns and exchanges are allowed at Cozy Cottage Antiques and Collectables within 10 days of delivery and with the following regulations and exceptions.
1. Sale of seasonal/Holiday items are not refundable. (Valentine’s Day, St. Patrick’s Day, Easter, 4th of July, Halloween, Thanksgiving/Fall, and Christmas.)
2. All returns must be preauthorized. Please contact us via e-mail at: shipping@cozycottage.biz and wait for an authorization before shipping the package back.
3. The buyer is responsible for return shipping costs, and is responsible for the safe return shipment of the merchandise. We will not accept any returns sent C.O.D.
4. If you choose to exchange any item that was part of a "free shipping" purchase, you will be charged the shipping cost to send out the exchange.
5. Original shipping charges are non-refundable. If for any reason you need to return an item that had free shipping, the refund you receive will be for the item price minus the actual shipping costs incurred by Cozy Cottage Antiques and Collectables.
6. 6. Any item that is customized for you in any way, including ribbon or fabric that has to be cut to a specified size is non-refundable. | 
